Free Shipping Over $49
Free shipping over $49
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U.S. SHIPPING & HANDLING

Shipping Methods

We offer free FedEx SmartPost shipping on orders over $49. Please allow 7-10 business days for shipping.

If you need it faster, we also offer:

  • FedEx Ground®: 5-7 business days 
  • FedEx 2Day®: 2 business days
  • FedEx Standard Overnight®: Next business day

Standard Order Processing Times

Please allow up to 2-3 business days to process your order.

Orders are processed and delivered Monday through Friday (no weekend deliveries), excluding holidays.

Additional shipping time may be required during holiday season. We cannot be held responsible for unanticipated delays or conditions beyond our control.

Please note that we are unable to ship or deliver to Post Office boxes.

 

Returns

Head over to the annashomeandgarden Return Center

We hope you absolutely love your annashomeandgarden purchase. If for any reason you are not satisfied with your purchase, you may return it for a full refund within 21 days of the ship date (which is the day your shipping notice was emailed). Your return shipping will be free if you send it with the FedEx return slip provided in your package. Returns must be received by the annashomeandgarden warehouse within these 21 days and will not be accepted after 21 days.

All returns must be shipped back with the original invoice.

Items must be returned in their original condition. They must not be worn, damaged or altered in any way, and the original tags must still be attached.

Repeated Returns

All customers’ returns are reviewed and monitored. Excessive customer returns will be reviewed and potentially refused at our discretion or lead to the closure of your annashomeandgarden account.

Late Returns

annashomeandgarden has an established returns policy, which provides ample opportunity for our customers to spend time with our garments. We cannot accept returns received out of the 21-day policy.

 

Exchange

Head over to the annashomeandgarden Returns & Exchange Center. You will be issued an instant credit to make your exchange purchase.

 

Refunds

Refunds will be credited to the original purchase method.

Please note shipping charges are NON-REFUNDABLE.

Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and, unfortunately, we are unable to influence this.

Customs duties and sales taxes are non-refundable through annashomeandgarden. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Promo Code

All coupons and promo codes are non-combinable. This does not include gift cards.

Faulty Goods

Goods are classified as faulty if they are received damaged, or if a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. When possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. For all faulty items outside of our Returns Policy, please email [email protected]

Note: Be sure to read and follow the care instructions attached to your garments. annashomeandgarden cannot be held responsible for damage if care instructions are not followed.

 

If you have any questions, please fill out a contact form HERE.

By email:

[email protected]

By phone:

(+370) 60013978 (Monday–Friday, 9am–5pm EST)

Shipping & Return Policy

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